How to avoid hell chargeback

It is a fact. Online retailers are scammed every day of their hard-earned money. Surprisingly, the Internet is full of advice for customers cheated to avoid online retailers and action websites. Hardly is found the transaction to the other side. But it is no secret. Here's how it usually works.

You have a customer who buys a product or service on your site. The sale passes all your fraud filter: the address matches the AVS (address verification system) and also with the CVV security code matches. The transaction is successful. Are you home free?

Not by a long shot. I have cheated several times been and I learned a little more each time. While I have issues the credit card this time employees, retail and wholesale dealers and police was provided. I have learned some valuable lessons the hard way. While you can not intersect the risk of these "blind" transactions, you can reduce your vulnerabilities. And in the end, it's up to you as a merchant to protect your income from these fraudsters.

To be fair, a credit card may guarantee chargeback. There are dishonest traders in their advertisements that mislead and some are outright fraud, the "take the money and run." And misunderstandings occur between buyer and seller, polled cannot. Perhaps the buyer claims that he or she have become not the element, although you have proof of delivery. What then? We will write more later.

Here some common are short, red flags that indicate fraud or at least the possibility of a later chargeback.

1. A shipping address is different than billing address. Some are violated, so that you can it from the list not completely legitimate. But these transactions justify further investigation.

(2) A large order outside your usual order. And when the buyer waits for one or two weeks and again large orders, you may have two very large problems. If the stolen cardholder fraud discovered and charges, are you very big lose. Keep in mind, credit card processors will take to make their money back from you first and later questions.

3. A buyer who needs this major order quickly, usually overnight. Say that is quite expensive, you? The buyer will take care of not costs, if he does not intend to pay.

(4) A customer, which after your return policy for queries. Sound strange? It is not. This customer has on the mind before receipt of the goods "are". The chances are that this transaction will come back to haunt you. If you the customer, BAM questions! BATCH BACK!

What to do? There is no way, your business absolutely was proof to make. Identity theft have in their bad artists have very sophisticated. Here are the additional steps I have taken. Perhaps you can integrate some in your own anti-cheat procedure.

1. Places you sure that all relevant risk controls are enabled to traders of the processor Administration Panel. To switch the main controls are AVS and CVV (3 or 4 digit security code). International orders are orders riskier than us and you have little or even no use challenge a chargeback from a foreign customer. You can disable processors "International" with the most show.

2. Sign up for an online E-mail, name/address, and phone look up service. Yes, you can free some information, but you have to pay more detailed information. It is a worthy investment. These databases not foolproof, but it will help your mind probably said if everything checks out.

3. The customers call, if you are suspicious. You'll quickly see, is this a spam phone number. You can call your own dollar threshold on who set. Deciding to lose what you can afford. Check all order details, in particular, the credit card billing information.

4. Magic from your return policy for your website in clear language. It is often wiser to process the return or Exchange no matter when it happens because the customer can order chargeback and put through the ringer. It is your reputation.

5. For great suspicious orders, I issues the customer, a money order or cheque send. I present as part of our online-shop policy for large orders. You can lose the sale, but it is better than losing in a chargeback. Their processor of credit card fees for chargebacks. They can to increase if they find too many chargebacks your account or your prices under.

If you accept PayPal, you can give some peace of mind to a delivery to a verified address (part of the seller of protection).

6. Send your order by UPS or fed ex for orders at risk, and ask for a signature. It costs more and, Yes, the customer is rarely home during delivery times. But when notified, the buyer typically measures will take if they that the package will know day expected to arrive. At the worst will attempt more sent the package back to the post office to pick up. Merchant card processors can decide on your behalf, whether the customer of non-receipt of the goods claimed, and you can not only supply, but to prove a signature accepting.

If a signature is not required, the customer can claim that they simply never received the package. It is implied that a thief could steal the package from a door or porch. Reason enough for you chargeback, especially a high dollar transaction can lose it.

It is an unfortunate fact that sometimes must pay honest traders of other for the crime. No party currently has the where with all to investigate any illegitimate credit card transaction. So it is on you to protect any and you can.

Dealers earn a "Bill of rights" because they have at present very few rights. It should include the following:

1. Merchant card processors have a vested interest in the decision against you. You take money from your account to the lack of, add chargeback fee, end of story. There is nothing you can do.

In a new Bill of rights money from the must merchant's business bank account not to a fair hearing from both sides under load. The decision makers of each employee or Executive of the credit card processor by a person connected with the merchant from not.

2. Buyers are entitled to 90 days from date of purchase to a chargeback. This is plenty of time to a claim. During this time remain the dealer finance in the balance.

(3) From the time of the claim, buyer and seller 30 days have to time, provide information. Not before, he or she loses the case both sides of information at this time. The case must be decided to document 15 days after the deadline.

Gene Brenner has multiple Web properties. He is webmaster of a company that offers "stun guns, pepper spray, Taser".

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Posted in: Avoid,Chargeback